Terms of service

These Terms of Service govern your use of https://calvessira.shop (the "Site") and every contract of sale concluded through it between you and Calvessira ("we", "us", "our"). By placing an order, you accept these Terms together with our Return and Refund Policy, Shipping Policy, Privacy Policy, and Legal Notice.

1. Who we are

• Seller: Calvessira
• Website: https://calvessira.shop
• Email: hello@calvessira.shop

2. Scope and applicable law

These Terms apply to all orders placed through the Site. The contract is governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, and by the mandatory consumer protection provisions of your province of residence, which prevail over any conflicting clause.

The contract is concluded in English.

3. Conclusion of the contract

Displaying a product on the Site is an invitation to submit an order, not a binding offer. By clicking "Place order", you submit a binding offer to buy the goods in your cart.

We accept your offer by sending an order confirmation email or by dispatching the goods, whichever occurs first. If we cannot accept an order — for example because an item is out of stock, a price was displayed in error, or we suspect fraud — we will inform you without undue delay and refund any payment already made.

The contract text is stored by us and sent to you with the order confirmation. You can review these Terms at any time on this page.

4. Prices and taxes

Prices on the Site are shown as all-in prices for the product, in accordance with the Competition Act's prohibition on drip pricing: no processing fee, handling fee, or other mandatory charge is added at checkout beyond the product price, delivery, and applicable taxes.

Standard delivery is free. Applicable federal and provincial taxes (GST, HST, or the relevant provincial tax) are shown before you confirm the order, so that the total displayed at checkout is the total charged.

We may change prices at any time, but the price displayed when you place your order applies to that order. Obvious errors in pricing or product descriptions do not bind us where you could reasonably have recognised the error; in that case we will contact you before dispatch and you may confirm or cancel the order.

5. Payment

We accept the payment methods shown at checkout. Payment is due when you place the order. Where payment is processed by a third-party provider, that provider's terms apply in addition to these Terms.

We reserve the right to decline or cancel an order where our fraud-prevention checks indicate a risk, and we will refund any payment already made.

6. Delivery

We deliver within Canada. Standard delivery is free of charge. Orders are processed within 1 to 3 business days and delivered within 15 to 20 business days of order confirmation; remote areas and the territories may take up to 25 business days.

Unless a longer period is agreed, we deliver within 30 days of the contract. If we do not, you may set a reasonable additional period and, if we still do not deliver, cancel the contract and obtain a full refund.

Risk of loss or damage passes to you when you, or a third party you nominated, take physical possession of the goods. Ownership passes when the purchase price has been paid in full.

7. Returns, refunds, and warranties

Our Return and Refund Policy sets out the 30-day return promise and explains the statutory warranties implied by provincial sale-of-goods and consumer protection legislation, which cannot be excluded.

Nothing in these Terms shortens a warranty period, limits a statutory remedy, or excludes a right you have under the consumer protection legislation of your province.

8. Liability

We are liable for damage caused by our fault, including our negligence, and for breach of the statutory warranties described in section 7. We are not liable for damage caused by misuse of the goods, failure to follow instructions, normal wear and tear, or modifications made by you or a third party.

To the extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, or for lost profits or lost data. Where such a limitation is not permitted in your province, it does not apply to you.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, for death or personal injury caused by negligence, and the statutory warranties and consumer rights described in section 7.

9. Availability of the Site

We aim to keep the Site available but cannot guarantee uninterrupted access. We may change, suspend, or discontinue parts of the Site, provided this does not affect orders already confirmed.

10. Your obligations

You agree to provide accurate and complete information when ordering, to use the Site lawfully, and not to interfere with its operation, scrape it at scale, attempt unauthorised access, or use it to infringe the rights of others. You are responsible for keeping your account credentials confidential.

11. Intellectual property

All content on the Site — text, product descriptions, photographs, graphics, logos, and page layouts — is protected by copyright and other intellectual property rights owned by us or our licensors. You may use the content for private, non-commercial purposes only. Reproduction, distribution, or commercial use requires our prior written consent.

12. Reviews and user content

If you submit a review, rating, or other content, you grant us a non-exclusive, worldwide, royalty-free licence to publish, reproduce, and display that content in connection with our products. You confirm that the content is accurate, that you are entitled to publish it, and that it does not infringe third-party rights.

We moderate reviews only for unlawful content, personal information of third parties, spam, and content unrelated to the product. We do not remove a review merely because it is negative, we do not publish reviews written by our staff as customer reviews, and where a review is incentivised we disclose that fact, in line with the Competition Act's provisions on misleading representations and the Ad Standards of Canada.

13. Communications and CASL

By providing your email address or telephone number and consenting, you agree to receive transactional and, where you have consented, commercial electronic messages from us in accordance with Canada's Anti-Spam Legislation.

Every commercial message identifies Calvessira, includes a link to the Site or our mailing address, and contains a working unsubscribe mechanism that takes effect within 10 business days. You may withdraw consent at any time using that mechanism or by emailing hello@calvessira.shop. Transactional messages about your order are not commercial messages and are sent regardless.

14. Force majeure

We are not liable for delay or failure to perform caused by events outside our reasonable control, including natural disasters, severe weather, strikes, carrier or infrastructure failures, and official measures. If such an event lasts more than 30 days, either party may cancel the affected contract, and payments already made will be refunded.

15. Governing law and forum

These Terms and any contract concluded through the Site are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules.

If you are a consumer, this choice of law does not deprive you of the protection afforded by mandatory provisions of the law of your province of residence. You may bring a claim in the courts of your province of residence, and we may bring a claim against you only in the courts of your province of residence, unless the law provides otherwise.

16. Dispute resolution and complaints

Before bringing a claim, please contact us at hello@calvessira.shop with a description of the issue and the outcome you are seeking. We will respond within 30 days, and most matters are resolved at this stage.

If we cannot resolve the matter, you may contact the consumer protection office of your province, or the Canadian Anti-Fraud Centre where the issue involves a suspected fraud. Nothing in this section prevents you from bringing a claim in court.

17. Severability and no waiver

If any provision of these Terms is invalid, the remaining provisions remain in force and the invalid provision is replaced by the applicable statutory rule. Our failure to enforce a provision is not a waiver of that provision.

18. Changes to these Terms

We may amend these Terms for future orders. The version in force when you place your order governs that contract. The current version is always available on this page with the date of the last update; material changes will be announced on the Site.

19. Contact

• Store: Calvessira
• Website: https://calvessira.shop
• Email: hello@calvessira.shop
• Response time: within one business day, Monday to Friday